Delivery & Returns

Terms & Conditions

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Shipping

All orders placed on working days before 09:00 AM will be shipped the same day, pending availability and credit verification. All parcels within the Netherlands will be shipped by PostNL, within EU via DPD and outside EU with UPS.

 

Shipping Rules

 

Shipping Costs

Free Shipping

Lead time

Netherlands, Belgium, Luxembourg, Germany, France

€ 0

always

1 day

United States

€ 25

€ 125 and up

 2-3 days

Zone 1

€ 5

€ 50 and up

 1-5 days

Zone 2 & 3

€ 10

€ 125 and up

 1-5 days

Rest of World
€ 25
€ 175 and up
 1-12 days

 

 

 

 


Zone 1:  Austria, Denmark, France, Italy, Poland, Spain, Sweden.

Zone 2: Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia.

Zone 3: Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Spain (Canary Islands, Ceuta, Melilla), Turkey, Ukraine, Vatican City.

Rest of World: Afghanistan, Aland Islands, Algeria, Angola, Anguilla, Argentina, Aruba, Australia, Bonaire, Saba and St. Eustatius, The Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Bhutan, Cameroon, Cambodja, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Comores, Congo, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvadore, Ethiopia, Eswatini, Falkland Islands, Faroe Islands, Fiji, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatamala, Guernsey, Guinea, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Laos, Lebanon, Liberia, Madagaskar, Malawi, Malaysia, Maldives, Mauritius, Mexico, Micronesia, Mongolia, Morocco, Mozambique, Myanmar, Nepal, New-Zealand, Nicaragua, Nigeria, North Korea, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saint-Barthélemy, Saint Martin, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Korea, Sri Lanka, Suriname, Syria, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uruguay, Zambia, Zimbabwe.

Nurture, Natural Perfume & Kênko Skincare

Our care products are only available for EU shipping.

 

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UNCOLLECTED PACKAGES

Shipping costs for uncollected packages will be for customer cost. 

LOST PACKAGES

Packages might, unfortunately, get lost in transit. Gray Label is responsible for all packages from our warehouse until they arrive at the customers address. We will always provide you with the products or a full refund. There are however some official steps we have to take to first track down your order.

1. First is for you to get in contact with the shipment provider. Post NL in the Netherlands, DPD in Europe en UPS in the rest of the world. Please find your local phone number online.

2. Most packages will usually find its way to the final address in 2 weeks, if this is not the case, please contact us at service@gray-label.com. 

 

* Delivery lead time estimates are good faith estimates only. Gray Label cannot accept responsibility for delays caused by third party shipping partners or customs officials in your chosen shipping destination. We reserve the right to withhold delivery to any particular place or location at our sole discretion. During sale periods or local holidays such as Christmas, Black Friday delivery will be delayed due to high volume shipments at delivery services. 

Essentials