Holiday shopping: Place your order before December 18 to ensure delivery before Christmas. Unfortunately, we cannot guarantee on-time delivery for orders placed after this date. It is then at own risk that the order arrives on time.

All parcels within the Netherlands will be shipped by PostNL. The orders within Europe 1+2 will be handled via GLS and we ship with UPS to Europe 3 and outside Europe. Below you can find the delivery costs per country.

We are quick to pick and pack your order, therefore we cannot change your order or cancel it after your purchase has been confirmed.
If you have changed your mind, you can return your order to us by post, return Shipments are at the customer’s own cost and responsibility. Please visit our returns section to view all your return options. 

 

Shipping Rules

	Shipping Costs	Free Shipment from
Netherlands, Belgium, Germany & Luxembourg	€ 5	€ 120
United States	$ 25	$ 150
United Kingdom	£ 7	£ 100
Zone 1	€ 7	€ 100
Zone 2 & 3	€ 15	€ 150
Rest of the World	€ 35	€ 200

Zone 1:  Austria, France, Denmark, Italy, Poland, Spain, Sweden, Switzerland.

Zone 2: , Croatia, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, United Kingdom (Northern Island).

Zone 3: Albania, Andorra, Belarus, Bulgaria, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Spain (Canary Islands, Ceuta, Melilla), Turkey, Ukraine, Vatican City.

Rest of World: Afghanistan, Aland Islands, Algeria, Angola, Anguilla, Argentina, Aruba, Australia, Bonaire, Saba and St. Eustatius, The Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Bhutan, Cameroon, Cambodja, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Comores, Congo, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvadore, Ethiopia, Eswatini, Falkland Islands, Faroe Islands, Fiji, Gabon, Gambia, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatamala, Guernsey, Guinea, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Laos, Lebanon, Liberia, Madagaskar, Malawi, Malaysia, Maldives, Mauritius, Mexico, Micronesia, Mongolia, Morocco, Mozambique, Myanmar, Nepal, New-Zealand, Nicaragua, Nigeria, North Korea, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Saint-Barthélemy, Saint Martin, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Korea, Sri Lanka, Suriname, Syria, Switzerland, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uruguay, Zambia, Zimbabwe.

Nurture, Natural Perfume

On our Perfume special shipment rates are applicable. Normal shipping rules apply to the following countries: Belgium, Denmark, Germany, France, Luxembourg, the Netherlands, Norway, Austria, Poland, Portugal, Slovakia, Slovenia and Spain.

TAX-FREE SHOPPING

For EU all prices on the website are shown including 21% VAT. 

CUSTOMS & IMPORT FEES

Items in your order that are designated for shipment to countries outside of the EU may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you can avoid unexpected charges. If you refuse a shipment from Gray Label, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to Gray Label. This amount will be deducted from your merchandise refund.

DELIVERY TIME

The Netherlands

Within The Netherlands PostNL states to deliver envelopes and packages within 1 to 2 working days. Orders placed (and paid) from Monday through Friday before 1PM, will be delivered within two working days. You will receive your order 2 working days at the latest after we have received your payment.

Europe & Other Countries

Envelopes will be sent via Priority Mail which is twice as fast as standard shipping. Estimated shipping times within the Europe 1+2 are 1 to 3 working days. Estimated shipping times for all other countries are also between 1 to 3 working days. Packages within Europe 1+2 will be shipped by GLS. Estimated shipping times within Europe 1+2 are 1 to 3 days. Europe 3 and outside Europe orders will be send by UPS. Please note that all the information is an estimate given by PostNL, GLS and UPS so we cannot guarantee any delivery times based on this information.

Orders placed Monday through Friday will begin processing the following working day, pending availability and credit verification, and will be shipped within two working days. Orders received on weekends or National Holidays will begin processing the next working day. Unfortunately, we cannot offer overnight shipping at this time.

Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Gray Label. Gray Label is not responsible for paying the import duties of your package. Depending on the origin of the return package, you may be required to pay tax, customs fees, or other import duties. If the import fees are not paid beforehand, the return will not be accepted.”

Returns from Europe, United Kingdom & USA.

This is how you return:

1. Please reuse our box and dust bag. Close the box securely, using sufficient tape.

2. Visit graylabel.returnista.com.

3. Fill in your details to create a return label. Our return labels for Gray Label are for your own expanse.

4. Print the return label and place it on your package. 

5. Take it to your preferred drop off point.

Returns from outside of Europe

This is how you return:

1. Please reuse our box and dust bag. Close the box securely, using sufficient tape.

2. Fill out the Return Form that was included with your order. 

3. Include the Return Form in your package and close the box securely. 

4. Take the box to your local post office and send it to: 

Return Address

Gray Label, t.a.v. Returns
Hanzepoort 30
7575 DA Oldenzaal
The Netherlands

If you have any questions about your return, that are not answered on the Return Form, please contact us at service@gray-label.com with your question and order number. Do not forget to specify if it is a return or an exchange and provide the reason so we can instruct you accordingly.

Gray Label cannot be held responsible for anything lost or damaged in return transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.