Can I still make changes to my order once it has been placed?
Once an order is placed, we can not make any changes. To insure a quick delivery time, our warehouse processes each order right away. You may surely return your parcel in any case to receive a full refund.
When will my order be shipped?
All orders placed on working days before 2:00 PM will be shipped the same day, pending availability and credit verification. All parcels within the Netherlands will be shipped by PostNL, within EU via DPD and outside EU with UPS.
What happens when my package is lost?
Packages might, unfortunately, get lost in transit. Gray Label is responsible for all packages from our warehouse until they arrive at the customers address. We will always provide you with the products or a full refund. There are however some official steps we have to take to first track down your order.
Do I have to pay for my return costs?
Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Gray Label. Gray Label is not responisble for paying the import duties of your package. Depending on the origin of the return package, you may be required to pay tax, custom fees or other import duties. If the import fees are not paid beforehand, the return will not be accepted.
How do I return outside EU?
This is how you return: Please reuse our box and dust bag. Close the box securely, using sufficient tape.Visit graylabel.returnista.com. Fill in your details to create a return label. Our return labels for Gray Label are for your own expanse. Print the return label and place it on your package. Take it to your preferred drop off point.
