What happens if I haven't provided the correct address information?
There are additional costs associated with arranging a new shipment. Therefore, these costs are officially allocated to the customer. Please ensure that you provide the correct address and double-check it before confirming your payment.
Can I still make changes to my order once it has been placed?
Once an order is placed, we can not make any changes. To insure a quick delivery time, our warehouse processes each order right away. You may surely return your parcel in any case to receive a full refund.
When will my order be shipped?
All orders placed on working days before 2:00 PM will be shipped the same day, pending availability and credit verification. All parcels within the Netherlands will be shipped by PostNL, within EU via DPD and outside EU with UPS.
What happens when my package is lost?
Packages might, unfortunately, get lost in transit. Gray Label is responsible for all packages from our warehouse until they arrive at the customers address. We will always provide you with the products or a full refund. There are however some official steps we have to take to first track down your order.
Do I have to pay import costs outside EU?
Items in your order that are designated for shipment to countries outside of the EU may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot inform you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you can avoid unexpected charges. If you refuse a shipment from Gray Label, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to Gray Label. This amount will be deducted from your merchandise refund.
Do I have to pay for my return costs?
Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Gray Label. Gray Label is not responisble for paying the import duties of your package. Depending on the origin of the return package, you may be required to pay tax, custom fees or other import duties. If the import fees are not paid beforehand, the return will not be accepted.
How do I return outside EU?
This is how you return: Please reuse our box and dust bag. Close the box securely, using sufficient tape.Visit graylabel.returnista.com. Fill in your details to create a return label. Our return labels for Gray Label are for your own expanse. Print the return label and place it on your package. Take it to your preferred drop off point.
How can I return my order?
Gray Label will gladly accept returns. Items must be returned within 30 days from the date of delivery. Check here how you can return your order
How long does the delivery take?
Where does Gray Label produces?
Gray Label produces their clothing in Portugal, Turkey, and India. These countries are known for their textile industries and play a significant role in Gray Label's manufacturing processes.
What does 'organic cotton, GOTS certified' mean?
100% organic cotton, GOTS certified" assures consumers that the cotton used in the product is organic and that the entire manufacturing process upholds high standards of sustainability and social responsibility.
How do I take care of the clothing?
Check our advice and tips to help you extend the life of your Gray Label garments.
